[Support]

This is a problem which a small portion of streamers have. Its usually related to poor connectivity between the DJ (source) and the server. We actively monitor our own servers with network latency tools to ensure there is no problem our end.

Lower Bitrate

The easiest thing to do is to stream at a lower bit rate. It is possible that your broadband connection upload speed is insufficient for the bit rate you are using. There is a useful speed test tool here : Speedtest.net - The Global Broadband Speed Test The upstream bandwidth is the important part. It should be higher than your streaming bit rate with a bit of extra room for other network traffic.

Close bandwidth hungry programs

We recommend that you ensure that there are no downloads or uploads (bit torrents, p2p, msn, skype etc...) on your machine. You will need the bandwidth for steady streaming. Secondly if you share your network connection with other users / machines then make sure they are not uploading / downloading while you stream.

Reset Modem

From a network hardware point of view we recommend you use an Ethernet cable to connect to your broadband router. Wireless Internet is more susceptible to interference. You should probably reset your broadband router to ensure its working as it should and not causing any issues. It could occasionally be the problem.

Packet Loss

The root of the problem is 'packet loss' which is where packets that make up your stream are lost in transit to the server. You can analyse the problem with the 'ping' and 'traceroute' commands. This will give you a good idea of where the problem is located.
We recommend you monitor the situation as it is quite possible that one of the routers between your Internet connection and the server is overloaded. This could be something that goes away if technicians fix the problem at the ISP level.

Change ISP

If none of the above works and you are consistently getting packet loss to the server and others it might be time to consider changing your ISP.